Apple Denied My AppleCare+ Claim for iPhone 14 Pro Max – Need Legal Help & Advice!

• iVenus (Apple Authorized Service Provider) denied my AppleCare+ claim, saying my iPhone 14 Pro Max was “tampered with” when I never opened or repaired it. • I have full proof of purchase, AppleCare+ coverage, and even a YouTube unboxing video proving it was brand new. • Apple Support is not helping, and iVenus refuses service. • Legal action is my next step under the Consumer Protection Act 2019 (India). Need advice from those who have fought Apple and won.

Full Story & Timeline:

📌 iPhone & AppleCare+ Details • Device: iPhone 14 Pro Max (256GB, Silver) • Purchase Date: October 28, 2022 (Flipkart) • Price Paid: ₹1,49,929 • AppleCare+ Plan Purchased: ₹16,900 • AppleCare+ Coverage: Valid till October 31, 2024 • Claim Type: Accidental Damage (Front & Back Glass)

📌 Proof of Authenticity & Ownership • Original Invoice from Flipkart (Seller: Luminary Lifestyle Pvt Ltd) • AppleCare+ Proof of Coverage (Email from Apple on Nov 2, 2022) • YouTube Video of My Unboxing (46K Views, shows IMEI & device condition)

📌 Repair Attempt & Apple’s Denial • Service Provider: iVenus, Vadodara • Date Submitted for Repair: October 24, 2024 • Repair ID: G63XXXXXX202 • Service Status: Rejected • iVenus Claim: “Device was tampered with by an unauthorized party.” • Reality: I NEVER had the phone opened or repaired.

📌 What Apple & iVenus Are Violating

AppleCare+ Policy (Section 2.2, 3.1) • Covers accidental damage unless there is actual proof of tampering. No such proof was shown.

Consumer Protection Act, 2019 (India) • Section 84(e): Manufacturer/service provider must honor warranty. • Section 86(c): Cannot deny service without legitimate grounds. • Chapter VII (Offenses & Penalties): Denial of rightful service is a punishable offense.

📌 What I’ve Tried So Far

✅ Called Apple Support multiple times – No help, just runarounds. ✅ Emailed Apple Executive Escalations & Legal Team – No response. ✅ Filed a complaint with Consumer Helpline (1915) – No real action. ✅ Now preparing to file a case in Consumer Court (Vadodara).

📌 My Next Steps (Need Advice!)

1️⃣ File a formal Consumer Court case against Apple & iVenus. 2️⃣ Share this issue on every social platform (Twitter, LinkedIn, YouTube, etc.). 3️⃣ Reach out to Indian tech YouTubers & news outlets for coverage. 4️⃣ Escalate through legal channels (Consumer Dispute Redressal Forum).

📌 What I Need from You!

⚡ Has anyone in India successfully fought Apple & won? ⚡ Does anyone have experience with filing a case against a big company? ⚡ Any legal professionals who can guide me on filing in Consumer Court?

I refuse to let this go. I paid for AppleCare+ and I deserve my repair! Apple needs to be held accountable for false service denials in India.

If you’ve faced a similar issue, please comment or DM me with your experience!

🔗 Attached Proof (After Redacting Sensitive Info)

📌 Invoice (Flipkart) 📌 AppleCare+ Proof of Coverage 📌 Service Center Report (iVenus) 📌 My YouTube Unboxing Video

UPDATES WILL BE POSTED SOON! LET’S MAKE APPLE ACCOUNTABLE.