Send help!

Hey ya’ll! So I got a laser engraver a few weeks ago, XTool S1 40W and I’m having such a hard time with a picture I imported into the software. I’ve made a few cups already that came out beautifully but it was images created with the software. My husband asked me to make cups for his employees for Christmas and I cannot seem to find the right setting (I used the suggested settings when I selected the material being used) and this is how they’re all turning out. Someone please send help 😭