Mochi is still ghosting me over a lost package

I posted a few days ago about my first order with mochi being stuck at a FedEx facility in my city, and I'm posting once again to say that it's still stuck there and I still have no response from mochi. Nine days in transit, and no updates since last Tuesday. Not to mention this was shipped on the 8th, so it came from Aequita..

Anyone else getting ghosted by mochi right now?