Hey, has anyone ever received an incomplete order?

I ordered bashful beige bunny birthday and Fuddles calf a week ago. Today a package came in the mail but when I opened it only the bunny was in it. On the “package form” it does state both items..

Has anyone ever experienced this? And yes what did you do?

Greetings my sad bunny that now had to travel all the way to switserland alone.