GLOBE eSIM compatibility

hello, need ur help! im using Iphone 11 pro max and i want to transfer from physical to esim. however, when processing in globeone, it states that my phone is not eSIM compatibile.

hello, need ur help! im using Iphone 11 pro max and i want to transfer from physical to esim. however, when processing in globeone, it states that my phone is not eSIM compatibile.