Warning: JUST GOT ROBBED BY HIMS

Update: after reaching out to the HIMS support team on Twitter/X I was able to get a refund. I expressed to them that while I understand why they can’t accept returned medicine, they should update their process so the fulfillment doesn’t start until -after- the customer has agreed to a change in medicine. Hopefully they consider that and make the change.

Original post below:

Went through the questionnaire.

Asked for a particular med because of its fast acting nature vs building up in the system.

Nurse changes med to the complete opposite and asks if am good with it. Something that takes weeks to build up.

I said no, cancel it.

Nurse can’t cancel it, too far in the process (?!!). Gives me links to the refund policy. Read the policy - uh, there is no refund even if they ship you things you didn’t ask for!!!

This all happened within 20 minutes.

Chat with support, nothing they can do.

So I’m out $117 for a med I didn’t ask for or want.

Already filed FTC and General Pharmaceuticals Council complaints. Will do NYS tomorrow.