Toxic ranked pvp

So when is Anet ever going to do anything about this? Freedom of speech maxing out in PVP. I've encountered the same toxic player for weeks now, even after multiple reports, how is this kind of behavior even allowed? I remember playing the game for a week and was forced to change my name because it had the word 'pooper' in it. Yet when someone insults you to an extreme Anet is like 'no that's part of the game'.

Code of conduct to any ArenaNet employees reading this:

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