[HELP] Top rated, pro verified account removed and suspended all gigs

Been full time on fiverr since 2017

Received an email today to verify my information to continue working. Uploaded my drivers license then did the live face scan but that kept failing

Have now received an email saying I am no longer eligible to work on fiver. All of my gigs have been deleted and all actions suspended.

This is my livelihood. I have a mortgage to pay for

UPDATE 1: fiverr have got back and said the error has been resolved but it’s not letting me try the ID verification again. They said they’ve added another attempt for me but it’s still not showing up.

UPDATE 2: they reset the verification and I did it from my phone this time and it worked. However I have now lost my fiverrs choice badge on my gig 🥲