Lost ship because of a bug, ticket was denied within 30 seconds, told that if I open more tickets I'll have my account reprimanded

So i opened a ticket because i lost a ship getting stuck in terrain in a sleeper site, i opened a ticket because i didnt think that my ship was supposed to become completely inoperable or movable if i collided with debris, and the ticket was 1. denied immediately, clearly did not have an actual GM look at it and 2. left me with the cutesy little "If you try to continue asking about this, you will be punished" at the end

??????? Seriously? Just a bot that auto-denies people without anybody to actually look at the situation, AND they have the attitude to add in "Shut the fuck up about it or you're banned" at the end??

Meanwhile I see people get reimbursed due to THEIR OWN errors which they ADMIT to CCP, they tell CCP "haha i know its my fault but woopsie! free stuff please??" and they get their ship back, but I die because of a bug and CCP tells me "If you dare question our auto-no, we'll suspend your account"

Wtf