Disappointed in daughter’s lessons - expecting too much?

My daughter is 14 and is obsessed with horses. She has been to overnight horse camps and we take a trip to a dude ranch every year together. But this is her first time in actual lessons, and honestly probably the first time where she is actually in control (instead of her horse mostly following the horse in front of him).

She’s doing 1 hour of lessons a week, has been there for 3 months now. We’re both disappointed with what is happening, and I was hoping to get a gut-check on if this is normal and I should just relax.

She spends the entire lesson walking (and sometimes trotting) in a circle. There are 2-3 other youths in the lesson of varying skill levels. The instructor is young (20-25 years maybe) and seems to spend most of the time talking and working with a student about her same age who is good, is jumping, etc.

Every so often the instructor will tell my daughter something like “ok, now you can have him trot” or will comment on her leg position. But that’s it. Often the horse won’t trot (100% likely a skill issue on my daughter’s part) and the instructor will just say “yeah he’s pretty lazy/stubborn” and go back to working with her friend-student. And my daughter is left frustrated and with a bad conclusion (“maybe they just give lazy horses to beginners?”)

I don’t feel like she’s learning anything. But is it too early to think she should be?

The riding school seems respectable, but also sort of mom-and-pop, small. I had to wait on a waitlist to even get a spot. I don’t want to give the impression to the owners that I’m a complainer and have no concept of realistic expectations.

Should I talk to the instructor? The owner? What are the words to convey? Maybe “would it be possible to learn what types of things she should be learning in a year?”

Thank you!