About recent product?

Did anybody received product recently? I am new to watercooling. I was unaware of recent Ek issue. I made around 2800-3000 dollar order recently, exactly 10-12 days ago. They ware active in ticket untill I verified my payment . When I verified my payment within 3 days . They confirmed me my payment was successful. After that no reply I created 2 ticket regrading changing my GPU coller from rtx 4080 to rtx 4090 . But no confirmation no reply. Just nothing . It's very annoying and frustrating. I won't mind if they sent me product after 1 month. My problem is I need to get change my GPU cooler . After that I can wait no problem for 1 month .