Terrible app

DK let my buddy cash out the same exact bet we placed at the same exact time for the same exact $$$ amount. We pull up our apps only he had the cash out option on the bet??? Last week I go to place 2 live bets that somehow end up hitting and would’ve won over $1.5k but then my account is restricted and they need prove of my identity… the same identity I confirmed with then a month prior. Steadily just screwing me over lol.