Tata NEU infrastructure sucks, hence making the NEU card useless as hell.
We all know what killer cards NEU plus and NEU Infinity are due to their 1% and 1.5% RP on UPI transactions. But what you can do with them totally breaks the purpose.
If you spend the earned coins on BigBasket, you’re paying more on each item by at least 5 NeuCoins, plus 30 NeuCoins as delivery fee.
If you’re using them on Croma, you’re already paying a few Thousand Rupees more than you would on Amazon or Vijay Sales.
If you order a watch from Titan (hard pass on recommending this to anyone because -) and god forbid you don’t like it, the return procedure is so fuck all. We all know how much the app sucks, but you’ll discover a whole new level of hell after setting up the return request.
Guess what, the order itself disappears from the app and there is no proof whatsoever of the item ever have been ordered or even its return request. Delhivery came to pick the order up, I did the needful. But not as much as a text or email confirmation from Tata NEU about the pick up.
It’s been 14 days and my refund is not yet issued, which included a NEU coins payment of 1900 and NEU Card payment of another 1900.
I am a Tata employee btw, despite which my email to their customer care team returned with just a ticket ID and nothing else.
In-app chat portal with its useless chatbot is of no help either. I somehow managed to talk to a real human on the other end after excruciating efforts, who only gave me another ticket ID and the text “your complaint is escalated, expect a response within 72 hours.”
What the hell is even going on?
I have switched over to using my SBI Octane at most places because at least there is something beneficial I can do with the reward points.
PS - any suggestions on getting my refund are most welcome.
This card is only useful for its lounge access now , apart from that, you’re basically collecting coins to waste them on overpriced items (so basically 1 NeuCoin != Re 1 but somewhere around Re 0.25, which you can get in other cards too)