PSA: Costco may not deliver appliances inside your home

I ordered a 120 pounds freezer. I am on the first floor, the deliveryman deposited it on the curb at the bottom of my stairs. My jaw dropped and i ran up the driver to tell him i'm on the first floor. He didn't care. I called the shipping co and costco, neither wanted to take responsability.

I now have a 120 pound freezer in the snow. I had to call buddies until one would accept to help carry it up my stairs in exchange of some cash, beer, and pizza. Good luck if you're weak, old, or don't know anybody who can help you.

Meanwhile, i've ordered major appliances at Best Buy, and they'll carry it up stairs, into the room you want.

I became aware that Costco is a warehouse company first, their online commerce is very basic. Which i wouldn't have a problem with, if their listing didn't advertise DOORSTEP Threshold delivery.