Hessler Cutlery Knives LIFETIME WARRANTY

We purchased this set of Hessler Worldwide Gourmet Series 17 piece Cutlery Set from Sam’s Club 7 years ago. It included 8 steak knives, 1 multipurpose filet knife, 2 carving knives w/ fork tips, 1 Amazing Chef Knife, 2 pairing knives, 1 Robo-Whisk a 14-slot In-Drawer Knife Organizer and a Eco friendly Bamboo Cutting Board. We paid $199.00 for the entire set and walked out the door with the complete set in hand that day.

The carving knives have came in extremely handy, that Robo-Whisk is my favorite handheld whisk that money can buy and the knives were extremely sharp and would cut through anything. I am the type of person that if it can not be washed in a dishwasher, I don’t want it. Even if I do accidentally end up with something that isn’t dishwasher safe, you can guarantee that I will push my limits and try it atleast once! The knives are dishwasher safe, and I’ve never washed them any other way. I don’t remember if the knives recommended dishwashing or no dishwashing, but I have NEVER hand washed my knives. Ever.

Something I did not know at the time that we purchased this set is that there is a 100% guarantee lifetime warranty. I had earned a couple of dark spots, or rust specks on one or two of the knives in the first three years of owning them and so I decided to look it up and figure out how to remove the few spots that I had noticed on the knives. So I googled the name on the knives and found a customer service phone number that I had originally planned on only finding out what I needed to do to remove the spots. However, when the representative told me that I could purchase some “Bar Keepers Friend” and the small spots would come right off, but also… if I wanted to ship the entire set to her that they will overnight us a brand new set.

I was blown away! The best part was that we were actually missing one of our steak knives and I didn’t send the pairing knives or the Robot-Whisk or the bamboo cutting board OR the in drawer knife block. I only sent the knives. Yet I received an entirely new set!

Since having them replaced, my hubby and I have picked up a new grilling and smoking habit and we also often go to a month long Carnivore only every March, June, September and December. Needless to say, we have used these knives probably triple what we used the 1st set and I have noticed that the Chef Knife and the filet knife aren’t completely dull, they still cut through anything I’ve tried, but wouldn’t hurt to be sharpened.

I figured there wouldn’t be any reason for Hessler to have to replace the entire set if they could just point me in the direction of a sharpening tool. The representative was having NONE of it & insisted, I ship them back so they could send me a brand new set. She was able to have someone remove the knife block out of the package because I just hate to see something go to waste. So, yep… our warranty is being fulfilled for a second time. She also let me know that it isn’t JUST the knives that have a warranty— it was any and every item that came along with the set and she wanted me to know that she put “something special” in with the replacements!

Unbelievable! I had a 10 year warranty on my Ninja coffee machine and the wiggled their way out of the warranty when the machine quit working 4 years after! So I was amazed to find such a stand up company!

Go get your FOREVER Cutlery Set! You can purchase them at their website which I have included a link to the exact set we purchased in their website!

ENJOY!!