If you're thinking about subscribing to Barkbox, don't.

Barkbox was once a great service. I had it for years and had great luck with toys and treats. Also had great customer service on the rare occasion that I needed it. Those days are over. My February box was never shipped. Not a huge deal. Anyone can make a mistake. However trying to get my box replaced is an absolute nightmare. I have now spoken to multiple people over the course of 2 weeks and still have no resolution. It was apparent that most didn't actually research the problem as their reply didn't make sense to the issue. It's maddening. Unfortunately, I paid for a 6 month subscription so I can't cancel immediately. I did turn off my renewal and I have no intention of ever giving Barkbox any more of my money. I wouldn't recommend this service to anyone currently. Or if you really want to try them, at least don't pay for more than 1 month at a time.

Edit to add: To everyone that has had great customer service in the past, I think this is a more recent issue. As I said, I had a subscription for years. After my dog died almost 2 years ago, I canceled. I now have 2 rescue dogs that I was excited to get a subscription for because they LOVE all treats and toys. Lol. This was only my 3rd month of a 6 month subscription. My box was scheduled to ship on February 2nd. I received a tracking number but the package was never given to UPS. I have swapped messages with numerous people at 3 different email addresses that I've been provided. I have told them all that I will accept any box of any theme as a replacement. As of yet, nothing has been shipped to me to replace February. However, my scheduled March box has now shipped. Since this post, I have also checked the BBB website. There are dozens of complaints over the last 2 months about customer service issues. I don't think my issue was an isolated incident.