Is anyone else having issues with SOFI banking?

I have a SOFI bank account. There were unauthorized charges to my account to an apple cash card . I called immediately after I saw the first 2 charges, and while on the phone reporting those charges to SoFi, 2 more charges occurred. I disputed the charges because they were not mine and I do not have an apple cash card. After a month of waiting for a response, my claim was denied. I asked for the documentation that they used to make the decision and the document they provided showed that I had transferred money into the account and so they came to the conclusion that I did it. And they closed the case. I tried to dispute it again. They replied that if I don't have any new evidence to show I did not make the charges, they will not reopen it. I just wanna know if anyone else has had issues with SoFi like this.