Backbone No Longer Recognized

I bought a backbone back in January. It worked until recently. When I hook it directly to the phone, the orange light blinks once but it’s not recognized. I got it replaced and I still get the same issue with the new backbone. However, if I connect it with a usb-c cable it is recognized.

I’m on a iPhone 16 pro max, everything is updated and up to date. I’ve cleaned the usb port on my phone multiple times. I don’t know why it doesn’t work anymore.