Koko Hair & Co on TikTok

What is everyone’s thoughts on Koko Hair & Co on TikTok? I think some of their videos come across as quite unprofessional & mean girl vibes. Despite this being said I recently had a horrible experience here where the second I walked in felt judged & starred up and down. They also done a terrible job on my hair & when I contacted them they just dismissed it & were quite rude. Since this I have read the google reviews (should’ve done this before I know 🤦🏻‍♀️) and I think they speak for my experience as well. Would love to know everyone else’s thoughts, impressions & experiences?